It is important to pay attention to the cultural differences within the organization. Incidentally, this is especially true for large multinationals. In addition to cultural differences, language is a problem for multinationals: people prefer to work together in their own language, but this limits the possibility of sharing knowledge and information. One of the respondents says that they are experimenting with automatic translations and 'on demand' manual translations to limit the language barrier.
Skanska's intranet presents international content in English, combined with local content in the brother cell phone list language of the country. When local information is not available, it is shown in English (source: Intranet Design Annual 2012, Nielsen Norman Group).
6. Integrate social into work and business processes
The extent to which employees use online collaboration largely depends on the extent to which social and collaboration are integrated into the business processes. For example, by having first-line departments jointly answer customer questions (and involving the rest of the organization in this as well). But also by using crowdsourcing for innovation.