By putting all this into practice you will avoid a lot of headaches and then have a perfect path to follow.
How to prepare for Black Friday?
Train your team
Demand will increase, you will generate a lot of sales and your russian whatsapp number team needs to be capable of handling everything.
“But how can I prepare my employees for Black Friday?'' Follow the steps below.
Such as system failures, late delivery, lack of stock. Everyone who serves the customer must know how to act in each situation.
Teach time management techniques , or control the number of customers each person will serve.
With Digisac you have the option of forwarding a person who is in the waiting line to a salesperson who is free, for example.
Get ready
The sooner you start talking about this with your team, the better. That way, if there are any doubts or mistakes on the team's part, they can be corrected and problems avoided.
Bonus: simulate what a day would be like with lots of orders, or messages being received from different locations.
Understand the customer journey
The path each customer takes to complete the purchase may vary depending on the market segment and the characteristics of each one.
As we said before, the more information you have about your audience, the better; to define the journey, consider these elements:
Map all the steps the customer goes through until completing the order ; the main ones are: awareness, consideration, decision and loyalty.
Identify your audience’s questions and concerns and how you can address these issues to make their experience a positive one.