In an increasingly competitive market, price is no longer a determining factor when making a purchasing decision. According to a PwC survey conducted in 12 countries, 73% of customers point to experience as the most important factor , along with price and quality.
The same study concludes that the elements of a good experience are agility, convenience, consistency, kindness and a human touch that allows for creating real relationships . All of this is possible through excellent customer service.
If you need advice and inspiration to optimize the experience you provide, in this post we show you the best examples of customer service from successful companies and some tips that will undoubtedly give you a hand in your day-to-day work.
Summary
Nowadays, receiving good service is a vietnam whatsapp number decisive factor for customers when making a purchase.
The best examples of customer service come from companies that understood that quality and price are not enough to achieve loyalty and retention; and focused on offering the best customer experience.
Providing the best experience is achieved through the efficient use of technology to streamline processes, understand the customer context and increase satisfaction.
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Why provide good customer service?
With so many products and services available that are similar in quality and functionality, customers sometimes hesitate when it comes to closing a deal. This is where providing good customer service becomes a determining factor.