The EFQM (European Foundation for Quality Management) excellence code phone number philippines model divides the areas of activity into two basic groups: company potential and company effects. Its elements are:
Leadership (how leaders develop and enable the vision and mission of quality-enabled development)
Policy and strategy (how the company achieves its objectives through established stakeholder-oriented policies)
People management (how managers develop and unleash the potential of employees)
resources (effectiveness with which the company's available resources are used)
processes (whether the application of the processes supports the agreed strategy and moves towards continuous improvement)
Customer satisfaction (how well the company meets customer expectations with the quality of the products/services offered)
impact on the environment (what has been achieved in relations with the local community and how the company's presence affects the environment)
performance (whether the results obtained are in line with the previously set objectives).